Why smartC?

Most business intelligence software focuses on internal data. While this may be fine for other types of business, internal data is not enough to get a full view of what is needed to process a claim.

smartC™ gives you a complete view of the claim you are analyzing. It pulls data from various sources into one place and allows you to look at both internal and external data. smartC™ will allow you to gather more data, analyze all aspects of the data, as well as add relevant data that can be combined to give a comprehensive analysis.

With smartC™, you get a 360° centric view of what is happening with your claim. It shows you the patterns, behaviors, and relationships that you need to know in order to make the best decision.

By quickly validating genuine claims smartC™ can:

  • Increase the speed of service and claims resolution across all lines of insurance
  • Improve Customer Retention rates
  • Lead to growth opportunities by up-selling existing policyholders
  • Allow easy integration with existing processes

smartC™ has been shown to reduce the cost of information gathering and investigating a claim by 10 to 30%. smartC™ cuts down on the amount of manual work required to collect relevant data and present the information back to you. It allows your claims adjusters to make smart decisions faster.

Easy integration

smartC™ easily integrates with your existing business processes. It can analyze your data and refine your claims process with a more comprehensive, clear view of the information. You can also incorporate your underwriting data to give you a more holistic view of your risks.

smartC™ can be deployed in two ways:

  1. Secure cloud-based Software as a Service (SaaS) using secured Private Cloud Application for Enterprises powered by Firehost. This gives users the advantage of a powerful advanced analytics engine with enterprise security, compliance, affordable subscription pricing and managed services.
  2. Enterprise / On-site Deployment (with internet deployment)
Advanced analysis

When you know the who, what, when, why, where, and how, you have the basic cornerstones to make a good decision. With smartC™, you can enhance your team’s capabilities with:

  • Predictive Modeling
  • Social Media Analysis
  • Text Analysis
  • Medical billings are analyzed for incorrect and inappropriate coding
  • Structured and unstructured data (think of claim file notes, reports of investigation, correspondence, and medical reports)
  • Link Analysis for establishing links and detecting anomalous links
  • Machine learning for establishing best practices based on learning from validated claims

Since smartC™ is deployed using SaaS, it has a fast and easy implementation after a completed proof of concept.

Faster ROI

smartC™ has been shown to improve ROI by an average of 25%. It reduces these costs by offering a unified solution with advanced analytics that is designed specifically for the insurance industry. smartC™ brings all the right data together into a single solution. It’s perfect for your claims staff, special investigations units, underwriting, and marketing teams.

Improved Collaboration

smartC™ uses unified machine learning and the ARM (Pattern Analysis, Pattern Recognition, and Pattern Matching) approach to improve collaboration and teach your claims team how to make better decisions faster.


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When processing a claim manually, there are many factors...


Quickly and efficiently identifies genuine claims for faster...

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Chief Analytics Officer



“Beating fraud takes
smarter algorithms”.